You have to allowlist certain IPs from your end to ensure that we can serve you better from a security and performance perspective.


Add these IPs to your allowlist only in case you have any firewall restrictions and accept requests only from known IP ranges.


What does it mean?

We have made changes to the mechanism of routing external requests made from Freshdesk. External calls include all outgoing requests made from the Freshdesk application infrastructure, like requests made through API webhooks and custom integrations.


Why are we making this change?

We’re doing this to get a complete view of what external services Freshdesk is interacting with, and it will help us strengthen your security, performance, and reliability. This way, we can secure your systems from any intended security threats.


This applies to you only if:

  • You're triggering webhooks to an external API endpoint from Freshdesk.
  • You have a custom app that connects an external application with Freshdesk.
  • You're using a custom mail server configuration for fetching and delivering emails in Freshdesk.


IP addresses to be whitelisted irrespective of the region:

  • 162.159.140.147
  • 172.66.0.145


Region

IPs to be added to the allowlist

US

52.70.237.175

18.233.117.211

54.172.69.206

54.152.41.238

54.175.228.53

52.86.96.27

34.202.174.188

35.168.222.30

52.203.5.138

44.206.73.232

44.206.73.233

44.206.73.234

44.206.73.235

44.206.73.236

44.206.73.237

44.206.73.238

44.206.73.239

34.198.193.174

34.199.167.230

EU

52.16.90.140

52.17.38.68

54.154.255.178

54.154.255.177

54.154.255.176

54.154.255.186

52.57.69.21

52.28.165.113

52.57.168.188

18.184.214.37

18.184.155.228

18.197.138.225

3.74.148.8

3.74.148.9

3.74.148.10

3.74.148.11

35.158.67.243

35.158.71.15

IN

13.232.159.149

13.127.147.204

13.232.27.234

13.233.170.242

13.126.102.179

13.127.126.68

52.66.154.99

43.204.166.208

43.204.166.209

43.204.166.210

43.204.166.211

13.127.153.86

13.127.210.61

AU

13.54.129.132

13.211.182.225 

54.79.48.122

52.62.151.40

52.63.187.64

3.26.254.196

3.26.254.197

3.26.254.198

3.26.254.199

13.237.4.248

13.211.56.237

ME51.112.99.16
3.29.174.50
51.112.96.230
51.112.26.107
3.29.193.251
3.29.186.38
3.28.159.172
3.28.159.173
3.28.159.174
3.28.159.175


Reach out to us at [email protected] if you have any questions.