Regions where SMS & phone support for On-Call Management is available

Modified on: Wed, 11 Mar, 2026 at 7:49 PM

Freshservice supports SMS and Phone call for the following regions

SMS support list:

Australia
Germany
India
Netherlands
United Kingdom
United States/Canada
Austria
Belgium
Brazil
France
Italy
Mexico
Norway
South Africa
Spain
Sweden
Switzerland
United Arab Emirates

Phone call support list:

Aruba (+297)
Bahamas (+1-242)
Barbados (+1-246)
Belize (+501)
Bermuda (+1-441)
Cayman Islands (+1-345)
Costa Rica (+506)
Dominican Republic (+1-829,1809,1849)
El Salvador (+503)
Grenada (+1-473)
Guadeloupe (+590)
Guatemala (+502)
Honduras (+504)
Jamaica (+1-876,1658)
Martinique (+596)
Mexico (+52)
Montserrat (+1-664)
Nicaragua (+505)
Panama (+507)
Puerto Rico (+1-787,1939)
St Kitts and Nevis (+1-869)
St Lucia (+1-758)
St Vincent Grenadines (+1-784)
Trinidad and Tobago (+1-868)
Turks and Caicos Islands (+1-649)
United States/Canada (+1)
Virgin Islands, British (+1-284)
Virgin Islands, U.S. (+1-340)
Argentina (+54)
Bolivia (+591)
Brazil (+55)
Colombia (+57)
Ecuador (+593)
French Guiana (+594)
Guyana (+592)
Paraguay (+595)
Peru (+51)
Suriname (+597)
Uruguay (+598)
Albania (+355)
Andorra (+376)
Austria (+43)
Belgium (+32)
Bulgaria (+359)
Croatia (+385)
Cyprus (+357)
Czech Republic (+420)
Denmark (+45)
Estonia (+372)
Faroe Islands (+298)
Finland/Aland Islands (+358)
France (+33)
Germany (+49)
Gibraltar (+350)
Greece (+30)
Hungary (+36)
Iceland (+354)
Ireland (+353)
Italy (+39)
Liechtenstein (+423)
Lithuania (+370)
Luxembourg (+352)
Macedonia (+389)
Malta (+356)
Monaco (+377)
Netherlands (+31)
Norway (+47)
Poland (+48)
Portugal (+351)
Romania (+40)
San Marino (+378)
Slovakia (+421)
Spain (+34)
Sweden (+46)
Switzerland (+41)
Turkish Republic of Northern Cyprus (+9-0392)
United Kingdom (+44)
Vatican City (+379)
Armenia (+374)
Bahrain (+973)
Bhutan (+975)
Brunei (+673)
Cambodia (+855)
East Timor (+670)
Georgia (+995)
Hong Kong (+852)
India (+91)
Indonesia (+62)
Iraq (+964)
Japan (+81)
Jordan (+962)
Kuwait (+965)
Kyrgyzstan (+996)
Laos PDR (+856)
Lebanon (+961)
Macau (+853)
Malaysia (+60)
Mongolia (+976)
Nepal (+977)
Philippines (+63)
Qatar (+974)
Saudi Arabia (+966)
Singapore (+65)
Sri Lanka (+94)
Taiwan (+886)
Thailand (+66)
Turkey (+90)
Turkmenistan (+993)
United Arab Emirates (+971)
Uzbekistan (+998)
Vietnam (+84)
Yemen (+967)
Angola (+244)
Benin (+229)
Botswana (+267)
Burkina Faso (+226)
Cameroon (+237)
Cape Verde (+238)
Djibouti (+253)
Egypt (+20)
Eritrea (+291)
Ethiopia (+251)
Gabon (+241)
Ghana (+233)
Guinea (+224)
Ivory Coast (+225)
Kenya (+254)
Liberia (+231)
Libya (+218)
Mali (+223)
Mauritius (+230)
Mozambique (+258)
Namibia (+264)
Niger (+227)
Reunion/Mayotte (+262)
Rwanda (+250)
Senegal (+221)
Sierra Leone (+232)
Somalia (+252)
South Africa (+27)
Sudan (+249)
Swaziland (+268)
Tanzania (+255)
Togo (+228)
Uganda (+256)
Zambia (+260)
Zimbabwe (+263)
American Samoa (+1-684)
Australia/Cocos/Christmas Island (+61)
Fiji (+679)
French Polynesia (+689)
Guam (+1-671)
Marshall Islands (+692)
Micronesia (+691)
New Caledonia (+687)
New Zealand (+64)
Northern Mariana Islands (+1-670)
Palau (+680)

Phone calls and SMS are supported only to individuals (number series allocated to individual users). 

Phone calls and SMS can still fail if numbers have been identified as "high risk" by our service provider or the individual's carrier network is filtering them out as SPAM

In order to raise a request for support for a country not in the list, please raise a support ticket

Download VCF files to identify on-call notifications from Freshservice
Respond to critical incidents using WhatsApp
Respond to critical incidents using the Freshservice mobile app
Folder: All solution articles for On-Call Management