Freshservice supports SMS and Phone call for the following regions

SMS support list:

  1. Australia
  2. Germany
  3. India
  4. Netherlands
  5. United Kingdom
  6. United States/Canada

Phone call support list:

  1. Andorra
  2. United Arab Emirates
  3. Afghanistan
  4. Antigua and Barbuda
  5. Anguilla
  6. Albania
  7. Armenia
  8. Netherlands Antilles
  9. Angola
  10. Argentina
  11. American Samoa
  12. Australia/Cocos/Christmas Island
  13. Aruba
  14. Azerbaijan
  15. Bosnia and Herzegovina
  16. Barbados
  17. Bangladesh
  18. Belgium
  19. Burkina Faso
  20. Bulgaria
  21. Bahrain
  22. Burundi
  23. Benin
  24. Bermuda
  25. Brunei
  26. Bolivia
  27. Brazil
  28. Bahamas
  29. Bhutan
  30. Botswana
  31. Belarus
  32. Belize
  33. Congo, Dem Rep
  34. Central Africa
  35. Congo
  36. Ivory Coast
  37. Cook Islands
  38. Chile
  39. Cameroon
  40. Colombia
  41. Costa Rica
  42. Cuba
  43. Cape Verde
  44. Cyprus
  45. Czech Republic
  46. Germany
  47. Djibouti
  48. Denmark
  49. Dominica
  50. Dominican Republic
  51. Algeria
  52. Ecuador
  53. Estonia
  54. Egypt
  55. Eritrea
  56. Spain
  57. Ethiopia
  58. Finland/Aland Islands
  59. Fiji
  60. Falkland Islands
  61. Micronesia
  62. Faroe Islands
  63. France
  64. Gabon
  65. United Kingdom
  66. Grenada
  67. Georgia
  68. French Guiana
  69. Ghana
  70. Gibraltar
  71. Greenland
  72. Gambia
  73. Guinea
  74. Guadeloupe
  75. Equatorial Guinea
  76. Greece
  77. Guatemala
  78. Guam
  79. Guinea-Bissau
  80. Guyana
  81. Hong Kong
  82. Honduras
  83. Croatia
  84. Haiti
  85. Hungary
  86. Ireland
  87. Israel
  88. India
  89. British Indian Ocean Territory
  90. Iraq
  91. Iran
  92. Iceland
  93. Italy
  94. Jamaica
  95. Jordan
  96. Japan
  97. Kenya
  98. Kyrgyzstan
  99. Cambodia
  100. Kiribati
  101. Comoros
  102. St Kitts and Nevis
  103. Korea, Dem People's Rep
  104. Korea, Republic of
  105. Kuwait
  106. Cayman Islands
  107. Laos PDR
  108. Lebanon
  109. St Lucia
  110. Liechtenstein
  111. Sri Lanka
  112. Liberia
  113. Lesotho
  114. Lithuania
  115. Luxembourg
  116. Latvia
  117. Libya
  118. Morocco/Western Sahara
  119. Monaco
  120. Moldova
  121. Montenegro
  122. Madagascar
  123. Marshall Islands
  124. Macedonia
  125. Mali
  126. Myanmar
  127. Mongolia
  128. Macau
  129. Northern Mariana Islands
  130. Martinique
  131. Mauritania
  132. Montserrat
  133. Malta
  134. Mauritius
  135. Maldives
  136. Malawi
  137. Mexico
  138. Malaysia
  139. Mozambique
  140. Namibia
  141. New Caledonia
  142. Niger
  143. Australian External Territories
  144. Nigeria
  145. Nicaragua
  146. Netherlands
  147. Norway
  148. Nepal
  149. New Zealand
  150. Oman
  151. Panama
  152. Peru
  153. French Polynesia
  154. Papua New Guinea
  155. Philippines
  156. Pakistan
  157. Poland
  158. St Pierre and Miquelon
  159. Puerto Rico
  160. Palestinian Territory
  161. Portugal
  162. Palau
  163. Paraguay
  164. Qatar
  165. Turkish Republic of Northern Cyprus
  166. Reunion/Mayotte
  167. Romania
  168. Serbia
  169. Russia/Kazakhstan
  170. Rwanda
  171. Saudi Arabia
  172. Solomon Islands
  173. Seychelles
  174. Sudan
  175. Sweden
  176. Singapore
  177. Slovenia
  178. Slovakia
  179. Sierra Leone
  180. San Marino
  181. Senegal
  182. Somalia
  183. Suriname
  184. South Sudan
  185. El Salvador
  186. Syria
  187. Swaziland
  188. Turks and Caicos Islands
  189. Chad
  190. Togo
  191. Thailand
  192. Tajikistan
  193. East Timor
  194. Turkmenistan
  195. Tunisia
  196. Tonga
  197. Turkey
  198. Trinidad and Tobago
  199. Taiwan
  200. Tanzania
  201. Ukraine
  202. Uganda
  203. United States/Canada
  204. Uruguay
  205. Uzbekistan
  206. Vatican City
  207. St Vincent Grenadines
  208. Venezuela
  209. Virgin Islands, British
  210. Virgin Islands, U.S.
  211. Vietnam
  212. Vanuatu
  213. Samoa
  214. Kosovo
  215. Yemen
  216. Zambia
  217. Zimbabwe


Phone calls and SMS are supported only to individuals (number series allocated to individual users). 

Phone calls and SMS can still fail if numbers have been identified as "high risk" by our service provider or the individual's carrier network is filtering them out as SPAM

In order to raise a request for support for a country not in the list, please raise a support ticket


Next:

  • Download VCF files to identify on-call notifications from Freshservice
  • Respond to critical incidents using WhatsApp 
  • Respond to critical incidents using the Freshservice mobile app
  • Folder: All solution articles for On-Call Management