With a new and improved ticket table view, you can increase your team efficiency with a robust and clutter-free user experience. We are modernizing the framework with a refreshing user interface that accelerates your application performance while making it accessible for everyone. Let's have a detailed understanding of what is changing in the ticket table view user experience :
TABLE OF CONTENTS
- Table loading indicator
- Star view
- Ticket filter
- Assign to dropdown
- Merge ticket flow
- Execute scenario flow
- Bulk update slider
- Reply and add note button.
- Row indicator
- Apply filter button and other enhancements in Filter option
- Column customizer dropdown
- Compact and default view preference
- Export tickets
- Canned response
- Export Ticket
- File saving option (with unsaved changes)
Table loading indicator
The table loading indicator will be shimmer-based instead of spinner-based in the legacy version.
When you save the view to access a custom category of tickets promptly, you can easily add a star for your important views to save time to access.
We have relocated the filter icon near the filter toggle for ease of access; the icon was away from the filter toggle button bar in the legacy version. To remove a selection in the filter, you have an "icon" present instead of the "any" option.
Assign to dropdown
Assign to dropdown is redesigned with group and agents tab.
Merge ticket flow
The "merge ticket option" will be available as a slider in the new version to improve consistency across the design.
Execute scenario flow
The "execute scenario" flow will also be displayed as a slider to improve consistency across the user experience. We have added a new option for ease of access to create a new scenario on the slider.
Bulk update slider
The bulk update is available as a slider with add reply —dropdownoption on top. Dropdown fields in a single line for clutter-free access. We have now clearly indicated group and agent fields as dependent fields.
Reply and add note button.
We have introduced a "reply" and "add note" button in the subject hovercard.
Row indicator has been introduced in the table, and it will move based on the up/down arrow keys when performing keyboard shortcut actions.
Apply filter button and other enhancements in Filter option
We have introduced the "apply filter" button to improve accessibility. We have added a reset option in the filter. Now you can also search fields for ease of access.
Column customizer dropdown
We have introduced two panes for selection and customization for clutter-free access.
Compact and default view preference
We have introduced compact view preferences to access more tickets in a single view; the default view will restore tickets accessible per page as per legacy view. Column customizer setting is placed on table header row.
Now "export ticket" detailed configuration is available as a slider to improve design consistency.
a Canned response on Bulk reply now depicted as an icon with a tooltip.
Displayingdisplaying the content canned response list has been redesigned as an accordion, with content getting displayed right inside instead of a new page.
Now experience modern design with the Ticket export icon instead of the text link available in the legacy version.
Date range picket is present in a single unified field to start and end date.
File saving option (with unsaved changes)
When you create a new view of tickets, you will be able to acknowledge faster than the legacy ticket view that the ticket bucket is yet to save with an orange highlight.
We will add further updates on ticket table view in the solution article based on recommendations.Please write to us at email@example.com for any troubleshooting related issues.