Can we associate a ticket to a change directly?

Both Incidents and Service Requests can be associated with Changes. To associate a ticket with a change,

1. Go to the Ticket view page for the ticket you want to associate with a change.
2. Select the Associations tab and click on the Associate button.
3. Choose the appropriate option from the two given:
   • Change initiated by this ticket:  to associate or create a new change that was the reason for the ticket
   • Change initiating this ticket:  to associate a change that was the reason for creating the ticket
     
     
4. Depending on the selection, a pop-up window will appear with either the fields for creating a new change or a list of existing changes to choose from.