Both Incidents and Service Requests can be associated with Changes. To associate a ticket with a change,
- Go to the Ticket view page for the ticket you want to associate with a change.
- Select the Associations tab and click on the Associate button.
- Choose the appropriate option from the two given:
- Change initiated by this ticket: to associate or create a new change that was the reason for the ticket
- Change initiating this ticket: to associate a change that was the reason for creating the ticket
- Depending on the selection, a pop-up window will appear with either the fields for creating a new change or a list of existing changes to choose from.