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Freshservice for MSP Once a Service request is raised, you would be able to change the stage of the item by clicking on Requested items and then the Stage field next to the service item.
How to change the delivery stages of a service request?
How to change the delivery stages of a service request?
Once a Service request is raised, you would be able to change the stage of the item by clicking on Requested items and then the Stage field next to the service item.