Yes, you can allow attachments when raising a service request in Freshservice. Here's how:


  1. Navigate to Admin. 
  2. Under the Service Management section, go to the Service Request Management sub-section, and click on the Service Catalog option.
  3. Click on the required Service Item and select the Settings tab.
  4. Under the Service Item settings section, toggle on the Allow Attachments button and Save the changes.
    Adding attachments when raising a service request.