Here are the modules that can be updated using the Workflow Automator in Freshservice:
- Tickets: Workflow Automator allows you to automate the process of updating tickets in your helpdesk. You can set up rules that trigger specific actions when certain conditions are met, such as changing the status of a ticket, adding a tag, assigning it to a specific agent, or sending an email notification.
- Problems: You can create workflows to update problems automatically based on specific conditions. For example, you can create a workflow to automatically update the status of a problem to "Investigating" when it has been assigned to a technician.
- Changes: You can create workflows to update changes automatically based on specific conditions. For example, you can create a workflow to automatically update the status of a change to "Implemented" when it has been successfully completed.
- Releases: Workflow Automator also allows you to automate the process of updating releases. You can set up rules that trigger specific actions when certain conditions are met, such as updating the status of a release, adding a comment, or notifying specific team members.
- Tasks: Workflow Automator can also be used to automate the process of updating tasks in your project management tool. You can set up rules that trigger specific actions when certain conditions are met, such as changing the due date of a task, adding a comment, assigning it to a specific team member, or marking it as complete.
- Assets: With the Workflow Automator in Freshservice, assets can be automatically updated based on specific conditions. For example, you can create a workflow to update an asset's location when it's been assigned to a new employee.
In addition to the above examples, you can also create workflows to update tickets based on custom conditions or fields.
