You can think of a task as a child ticket. Let’s say you receive a ticket that requires an agent from another team to fix some things before you can actually resolve the issue. You can add a task, assign it to an appropriate agent and even set a due date for it.You can create tasks even if you want to split a complex ticket among your fellow agents for a faster resolution.
Modified on: Tue, 17 Sep, 2019 at 7:20 PM
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