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Solution home Freshservice FAQs Problem

How can the notification sent to the requester of a closed ticket be turned off in Freshservice?

Modified on: Mon, 10 Apr, 2023 at 11:07 AM

You can turn off the notification that is sent to the requester of a ticket when a problem is closed in Freshservice by


  1. Navigating to Admin > Account Settings > Email Notifications.
  2. Click on the Problems tab, and under the Requester Notification section, toggle OFF the Notify Requester when Problem is Closed option.

    Notifying requester when Problem is closed.