Yes, we can set up fields for a problem in Freshservice. Here are the steps to do it:
1. Navigate to Admin > Service Management > Service Desk Settings > Field Manager.
2. Under the Form Fields page, click on the Problem fields module.
3. Drag and drop the type of field you want to create (e.g. text, dropdown, checkbox, etc.).
4. Based on the field type selected, additional options will appear to define the field (e.g. default value, dropdown options, etc.).
5. Click on Save to save the field.
