If the email address that was entered during login, is not an agent/contact in the account, then this error would be displayed. You could sign up for a new account, using the Sign Up option on the Portal, or ask to be added as an Agent from under Admin-->Agents in your account. Once this is done, you can login to your Freshservice Account.

 

If you continue to face issues with login, reach out to our support team through support@freshservice.com for further assistance.