These are the attributes discovered by the Freshservice Discovery Tools for different types of devices. 


Laptops, Desktops & Servers (Mac, Windows & Linux)

Discovery Source: Discovery Agent & Probe


Asset Details

  • Device Name 
  • Asset Type
  • Product
  • Manufacturer 
  • Serial Number
  • Last Audit Date
  • OS
  • OS Version
  • OS Service Pack
  • Memory
  • Disk Space
  • CPU Speed
  • CPU Core Count
  • Mac Address
  • UUID
  • Hostname
  • IP Address
  • Last Login By (For Mac & Win)


Software

All software installed in the devices will be discovered and added to Freshservice. 

  • Software Name
  • Version
  • Installed On date (only for Windows)


Note: For linux devices, the installed software is not discovered.


Components

  1. Processor
  2. Memory
  3. Logical Drive
  4. Network Adapter


Network Devices - Printers, Scanners, Routers, Access Points and Switches 

Discovery Source: Discovery Probe (SNMP Scans)


Asset Details

  • Device Name
  • Asset Type 
  • Description 
  • Product 
  • Manufacturer 
  • Last Audit Date
  • Firmware 
  • Firmware Version
  • Mac Address
  • IP Address


Components (All network devices except Printers)

  • Interfaces


Components (Printers)

  • Interfaces
  • Input Units
  • Output Units
  • Marker Supply Units


VMWare Servers

Discovery Source: Discovery Probe


Asset Details

  • Device Name 
  • Asset Type
  • Product
  • Manufacturer 
  • Serial Number
  • Last Audit Date
  • OS
  • OS Version
  • OS Service Pack
  • Memory
  • Disk Space
  • CPU Speed
  • CPU Core Count
  • Mac Address
  • UUID
  • Hostname
  • IP Address

Components

  1. Processor
  2. Data Store


Virtual Machines

VMs hosted on the VM Server is listed under the Virtual Machines tab with the following info:

  • Name
  • OS
  • UUID
  • CPU
  • Memory