The CMDB/Asset Management module in Freshservice shows you the complete list of all the assets and configuration items that have been linked with your helpdesk. 


By default, Freshservice comes with a set of asset/CI types that cover all the essentials for a typical IT service desk. This includes hardware items like laptops, workstations, network routers etc. and software assets like operating systems.

Here’s a complete list of the default asset/CI types in Freshservice:


Cloud

              AWS

                EC2

                RDS

                EBS

Hardware

Computer

Desktop

Laptop

Server

  • Unix Server

  • Aix Server

Solaris Server

Windows Server

Storage

Disk

Data Center

Rack
UPS

Mobile Devices

Mobile

Tablet

Monitor
Printer

Projector

Scanner

Router

Switch

Access Point

Firewall

Other Devices


Software

Applications

Database

MySQL

MSSQL

Operating System

Microsoft

Linux

Mac OS X

Web Server

IIS

Apache


Network

Services

IT Service

Email Service

Backup Service

Hosting Service

Business Service

Sales Service

Support Service

Consumable

Document

Others


In case the default categories don’t fit your purpose, you can add additional asset/CI types, or edit the existing ones from the Admin page. The default asset/CI types cannot be deleted, though.



Quick guide to adding a new asset/CI type to Freshservice:

  • Login to Freshservice as an administrator.
  • Go the the Admin tab and click on the Configuration Item Types / Asset Types Icon.
  • Click on the Add new button on the top.
  • Type in a name and description for the asset/CI.
  • Choose a parent category for the asset/CI if applicable.
  • Click on the Save button to finish adding the asset.