The CMDB/Asset Management module in Freshservice shows you the complete list of all the assets and configuration items that have been linked with your helpdesk. 


By default, Freshservice comes with a set of asset/CI types that cover all the essentials for a typical IT service desk. This includes hardware items like laptops, workstations, network routers etc. and software assets like operating systems.

Here’s a complete list of the default asset/CI types in Freshservice:


  • Cloud
    •  AWS (EC2, RDS, EBS)
  • Hardware
  • Computer
  • Desktop
  • Laptop
  • Server
    • Unix Server
    • Aix Server (Solaris Server, Windows Server)
    • Storage (Disk)
  • Data Center (Rack, UPS)
  • Mobile Devices (Mobile, Tablet)
  • Monitor
  • Printer
  • Projector
  • Scanner
  • Router
  • Switch
  • Access Point
  • Firewall
  • Other Devices
  • Software
  • Applications
  • Database
  • MySQL
  • MSSQL
  • Operating System
  • Microsoft
  • Linux
  • Mac OS X
  • Web Server
  • IIS
  • Apache
  • Network
  • Services
  • IT Service
  • Email Service
  • Backup Service
  • Hosting Service
  • Business Service
  • Sales Service
  • Support Service
  • Consumable
  • Document
  • Others


In case the default categories don’t fit your purpose, you can add additional asset/CI types, or edit the existing ones from the Admin page. The default asset/CI types cannot be deleted, though.



Quick guide to adding a new asset/CI type to Freshservice:

  • Login to Freshservice as an administrator.
  • Go the the Admin tab and click on the Configuration Item Types / Asset Types Icon.
  • Click on the Add new button on the top.
  • Type in a name and description for the asset/CI.
  • Choose a parent category for the asset/CI if applicable.
  • Click on the Save button to finish adding the asset.