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    What's new

    Explore the latest enhancements to Virtual agent and Servicebot

    Launching Microsoft Teams update for Servicebot with upgraded APIs
    Note: This is currently in Beta and will be available to all customers soon. Here’s what you get with the update: Auto installation of Servicebot ...
    Wed, 25 Jan, 2023 at 1:10 PM
    Bring richer ticket context into your collaboration tools
    Note: This feature is available on Slack and will be available on Microsoft Teams soon.  Minimize app hopping by enabling everything your agents and app...
    Tue, 10 Jan, 2023 at 3:48 PM
    Hybrid responses and Feedback controls for Virtual Agent
    Note: This is a Virtual agent enhancement and it's available on both Microsoft Teams and Slack. Freshservice’s Virtual Agent enables your employees ...
    Tue, 8 Nov, 2022 at 6:51 PM
    Announcing @mention your Virtual Agent on Slack channels
    Your internal support teams are overwhelmed with issues being reported across all channels - like emails and support portals. Employees end up waiting for a...
    Tue, 5 Oct, 2021 at 6:13 PM
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