What's new

A modern employee experience for your workforce means that every employee can access your support services from anywhere, anytime. With Servicebot on Micros...

Minimize app hopping by enabling everything your agents and approvers need to manage and respond to tickets on collaboration tools.  With the latest enh...

Here’s what you get with the update: Auto installation of Servicebot for your complete workforce  Employees no longer need to install the bot on t...

Note: This is a Virtual agent enhancement and it's available on both Microsoft Teams and Slack. Freshservice’s Virtual Agent enables your employees t...

Your internal support teams are overwhelmed with issues being reported across all channels - like emails and support portals. Employees end up waiting for a...

Note: This is currently available only for Virtual agent on Enterprise plan. MS Teams currently supports @mentions to the Botname only. It will not automati...

Note: These features are currently in Beta and available only for Enterprise plan customers. These features are free for Enterprise users only until the ...

Requesting for services listed on the Service Catalog When employees request services that are already listed on the service catalog, Virtual agent will...

Service management teams often need to relay information about org-wide changes or essential announcements to large groups of people. The most effective way...