A modern employee experience for your workforce means that every employee can access your support services from anywhere, anytime. With Servicebot on Micros...
Wed, 8 Feb, 2023 at 3:35 PM
Minimize app hopping by enabling everything your agents and approvers need to manage and respond to tickets on collaboration tools. With the latest enh...
Wed, 12 Apr, 2023 at 1:35 PM
Here’s what you get with the update: Auto installation of Servicebot for your complete workforce Employees no longer need to install the bot on t...
Fri, 17 Mar, 2023 at 4:21 PM
Note: This is a Virtual agent enhancement and it's available on both Microsoft Teams and Slack. Freshservice’s Virtual Agent enables your employees t...
Tue, 8 Nov, 2022 at 6:51 PM
Your internal support teams are overwhelmed with issues being reported across all channels - like emails and support portals. Employees end up waiting for a...
Tue, 5 Oct, 2021 at 6:13 PM
Note: This is currently available only for Virtual agent on Enterprise plan. MS Teams currently supports @mentions to the Botname only. It will not automati...
Tue, 12 Sep, 2023 at 1:31 PM
Note: These features are currently in Beta and available only for Enterprise plan customers. These features are free for Enterprise users only until the ...
Thu, 21 Sep, 2023 at 10:23 AM
Requesting for services listed on the Service Catalog When employees request services that are already listed on the service catalog, Virtual agent will...
Fri, 2 Jun, 2023 at 10:19 AM
Service management teams often need to relay information about org-wide changes or essential announcements to large groups of people. The most effective way...
Mon, 12 Jun, 2023 at 2:09 PM
Fri, 30 Jun, 2023 at 4:27 PM