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    What's new

    Explore the latest enhancements to Virtual agent and Servicebot

    Enabling requester actions for Servicebot across plans
    A modern employee experience for your workforce means that every employee can access your support services from anywhere, anytime. With Servicebot on Micros...
    Wed, 8 Feb, 2023 at 3:35 PM
    Bring better ticket context into your collaboration tools
    Minimize app hopping by enabling everything your agents and approvers need to manage and respond to tickets on collaboration tools.  With the latest enh...
    Wed, 12 Apr, 2023 at 1:35 PM
    Launching Microsoft Teams update for Servicebot with upgraded APIs
    Here’s what you get with the update: Auto installation of Servicebot for your complete workforce  Employees no longer need to install the bot on t...
    Fri, 17 Mar, 2023 at 4:21 PM
    Hybrid responses and Feedback controls for Virtual Agent
    Note: This is a Virtual agent enhancement and it's available on both Microsoft Teams and Slack. Freshservice’s Virtual Agent enables your employees t...
    Tue, 8 Nov, 2022 at 6:51 PM
    Announcing @mention your Virtual Agent on Slack channels
    Your internal support teams are overwhelmed with issues being reported across all channels - like emails and support portals. Employees end up waiting for a...
    Tue, 5 Oct, 2021 at 6:13 PM
    Enable instant query responses on channels with Servicebot's Virtual agent
    Note: This is currently available only for Virtual agent on Enterprise plan. MS Teams currently supports @mentions to the Botname only. It will not automati...
    Tue, 12 Sep, 2023 at 1:31 PM
    Empower a high-performing workforce with Freddy AI (Powered by Genera
    Note: These features are currently in Beta and available only for Enterprise plan customers. These features are free for Enterprise users only until the ...
    Thu, 21 Sep, 2023 at 10:23 AM
    Actionable response summaries for Virtual agent - Use cases
    Requesting for services listed on the Service Catalog When employees request services that are already listed on the service catalog, Virtual agent will...
    Fri, 2 Jun, 2023 at 10:19 AM
    Publish announcements on Slack with ServiceBot
    Service management teams often need to relay information about org-wide changes or essential announcements to large groups of people. The most effective way...
    Mon, 12 Jun, 2023 at 2:09 PM
    Legal policies
    Fri, 30 Jun, 2023 at 4:27 PM
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