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    Slack

    Explore all Servicebot configurations for Slack

    Setting up Virtual Agent for Slack
    Freshservice Virtual Agent helps companies provide the best-in-class unified employee experience with an intelligent and predictive conversational AI soluti...
    Thu, 1 Dec, 2022 at 12:34 PM
    Renaming the ServiceBot in Slack
    If you already have a name for your service desk (for ex. Lighthouse) that employees in your organisation recognise, you can rename the service bot app in s...
    Wed, 24 Feb, 2021 at 4:57 PM
    Mapping Slack Channels to Freshservice Agent Groups
    Collaboration is inevitable in a work environment. But when agents need to collaborate, switching between Slack and Freshservice hinders their productivity ...
    Tue, 27 Dec, 2022 at 10:29 PM
    Migration Guide for Legacy Slack apps
    If you are still using the Slack (legacy) or Servicebot (legacy) apps, we highly recommend you to migrate to the new and updated slack integration for Fresh...
    Tue, 24 May, 2022 at 1:59 PM
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