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    Access controls

    Understanding Roles for Agents
    Note: Applicable only for accounts in which workspaces have been enabled. Click here for the account admin guide to managing agents and granting permiss...
    Tue, 4 Jul, 2023 at 9:21 PM
    Managing agent groups
    Note: Applicable only for accounts on employee support mode, have workspaces enabled, and have more than one workspace created.  Click here to view the ...
    Tue, 4 Jul, 2023 at 9:38 PM
    Account Admin guide - Access controls
    Managing agents and agent access across workspaces:  Note: Applicable only for accounts in which workspaces have been enabled.  You can add your tea...
    Tue, 4 Jul, 2023 at 9:38 PM
    Scope/Access levels for accounts with one Workspace
    Note: Applicable only for accounts in which workspaces have been enabled, and have only one workspace. If your account has only one workspace created, b...
    Tue, 4 Jul, 2023 at 9:29 PM
    Scope/Access levels for accounts with multiple Workspaces
    Note: Applicable only for accounts in which workspaces have been enabled, and have more than one workspaces created.  There are two types of permissions...
    Tue, 4 Jul, 2023 at 9:40 PM
    Workspace Admin guide - Access Controls
    Managing agents and their access levels:  Note: Applicable only for accounts in which workspaces have been enabled. and have more than one workspace cre...
    Tue, 4 Jul, 2023 at 9:41 PM
    Agent and License types
    Note: Applicable only for accounts in which workspaces have been enabled.  There are two types of agents in Freshservice:  IT: Available on Starter/Gro...
    Tue, 4 Jul, 2023 at 9:42 PM
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