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    Understanding Roles for Agents
    Note: Applicable only for accounts created on/after 12th December 2022. Click here for the account admin guide to managing agents and granting permissio...
    Mon, 12 Dec, 2022 at 7:23 AM
    Managing agent groups
    Note: Applicable only for accounts created on/after 12th December 2022. on employee support mode and have more than one workspace created.  Click here t...
    Mon, 12 Dec, 2022 at 7:23 AM
    Account Admin guide - Access controls
    Managing agents and agent access across workspaces:  Note: Applicable only for accounts created on/after 12th December 2022. You can add your team m...
    Mon, 12 Dec, 2022 at 7:23 AM
    Scope/Access levels for accounts with one Workspace
    Note: Applicable only for accounts created on/after 12th December 2022 and has only one workspace. If your account has only one workspace created, below...
    Mon, 12 Dec, 2022 at 7:24 AM
    Scope/Access levels for accounts with multiple Workspaces
    Note: Applicable only for accounts created on/after 12th December 2022 and have multiple workspaces created.  There are two types of permissions that ca...
    Mon, 12 Dec, 2022 at 7:24 AM
    Workspace Admin guide - Access Controls
    Managing agents and their access levels:  Note: Applicable only for accounts created on/after 12th December 2022.and have more than one workspace create...
    Mon, 12 Dec, 2022 at 7:24 AM
    Agent and License types
    Note: Applicable only for accounts created on/after 12th December 2022. There are two types of agents in Freshservice:  IT: Available on Starter/Growth...
    Mon, 12 Dec, 2022 at 7:25 AM
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