Access controls

Note: Applicable only for accounts created on/after 12th December 2022. Click here for the account admin guide to managing agents and granting permissio...

Note: Applicable only for accounts created on/after 12th December 2022. on employee support mode and have more than one workspace created.  Click here t...

Managing agents and agent access across workspaces:  Note: Applicable only for accounts created on/after 12th December 2022. You can add your team m...

Note: Applicable only for accounts created on/after 12th December 2022 and has only one workspace. If your account has only one workspace created, below...

Note: Applicable only for accounts created on/after 12th December 2022 and have multiple workspaces created.  There are two types of permissions that ca...

Managing agents and their access levels:  Note: Applicable only for accounts created on/after 12th December 2022.and have more than one workspace create...

Note: Applicable only for accounts created on/after 12th December 2022. There are two types of agents in Freshservice:  IT: Available on Starter/Growth...