Note: We've updated our pricing and packaging. This feature is available from Estate plan for customers who signed up before Nov 2nd 2020. Use Alert...
Wed, 17 May, 2023 at 8:32 AM
TABLE OF CONTENTS Integration of monitoring tools in Freshservice Noise reduction in Freshservice Accessing Alerts within Freshservice Incident cre...
Thu, 23 Mar, 2023 at 1:40 PM
Notification A notification is a signal sent by a monitoring tool when the performance of the IT infrastructure component it is tracking crosses a certain ...
Fri, 17 Jun, 2022 at 11:01 AM
Freshservice pipes in notifications from monitoring tools, normalizes them, and then applies noise reducing tactics before listing alerts on the Alerts List...
Tue, 3 May, 2022 at 12:24 PM
TABLE OF CONTENTS Summary Alert Management in Freshservice is set up in 3 steps First: Enabling the Alert Management module Second: Integration of ...
Tue, 18 Apr, 2023 at 4:53 PM
Note: This feature is currently in Public Beta and available to all customers in Pro and Enterprise plans TABLE OF CONTENTS Summary The challenge: Alert...
Fri, 16 Jun, 2023 at 10:52 AM
Freshservice Alert Management can automatically create incident tickets from alerts based on Alert Rules. The priority of such incidents is based on the sev...
Thu, 1 Dec, 2022 at 1:00 PM
In Freshservice, after an incident is resolved, the status of the associated alert/s is also resolved. However, Freshservice keeps a tab on the associated a...
Thu, 1 Dec, 2022 at 1:01 PM
Users can now ingest alerts into Freshservice using email as a channel. This option can be useful when your monitoring tool doesn't support integration ...
Tue, 12 Sep, 2023 at 5:30 PM
In Freshservice, an incident is automatically resolved if all associated alerts get resolved. Please note that this is applicable only if the alert is resol...
Thu, 14 Sep, 2023 at 10:43 AM