Alert Management

Note: We've updated our pricing and packaging. This feature is available from Estate plan for customers who signed up before Nov 2nd 2020. Use Alert...

TABLE OF CONTENTS Integration of monitoring tools in Freshservice Noise reduction in Freshservice Accessing Alerts within Freshservice Incident cre...

Notification A notification is a signal sent by a monitoring tool when the performance of the IT infrastructure component it is tracking crosses a certain ...

Freshservice pipes in notifications from monitoring tools, normalizes them, and then applies noise reducing tactics before listing alerts on the Alerts List...

TABLE OF CONTENTS Summary Alert Management in Freshservice is set up in 3 steps First: Enabling the Alert Management module Second: Integration of ...

Note: This feature is currently in Public Beta and available to all customers in Pro and Enterprise plans TABLE OF CONTENTS Summary The challenge: Alert...

Freshservice Alert Management can automatically create incident tickets from alerts based on Alert Rules. The priority of such incidents is based on the sev...

In Freshservice, after an incident is resolved, the status of the associated alert/s is also resolved. However, Freshservice keeps a tab on the associated a...

Users can now ingest alerts into Freshservice using email as a channel. This option can be useful when your monitoring tool doesn't support integration ...

In Freshservice, an incident is automatically resolved if all associated alerts get resolved. If you want to change this behaviour, follow these steps: ...