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    Release

    What are the 4 release types?

    The 4 types of release within Freshservice are Minor,Standard,Major and Emergency

    Can more than one change be associated to a release?

    Yes, we would be able to associate more than one change to a release from the release ticket.



    Can a requester view the release ticket?

    No it is not possible for a requester to view the release ticket. It is only for agents.

    How do you run a report on Release?

    Using analytics you would be able to create a report/widget for release tickets. Navigate to Analytics and you can choose to create a new report and add widget from the list of widgets for release.





    Is it possible to add a new field to the release form?

    Yes, if you navigate to Admin-->General Settings-->Form Fields and click on the Release tab you would be able to create custom fields for Release form.





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