Yes, you can change the project ownership by navigating to the "project settings".
While you can do association with the change, but you cannot convert a change into a project.
In new-gen project management in Freshservice, tasks are organized into a hierarchy that consists of three levels:
At the highest level are epics, which represent a large body of work that is divided into smaller, more manageable chunks. Epics are created to represent a high-level business goal or objective and can be broken down into tasks.
Tasks are the next level in the hierarchy and represent a significant part of the work needed to achieve the epic. They are created to help break down an epic into more manageable pieces and can be assigned to individual team members.
Finally, sub-tasks are the lowest level in the hierarchy and represent the individual pieces of work that must be completed to achieve a top task. Sub-tasks are created to help break down a top task into smaller, more manageable pieces and can be assigned to individual team members.
It's important to note that the current naming conventions in Freshservice's new-gen project management cannot be modified.
Yes, it's possible. More details here
Yes, requesters or users can be added to a project in Freshservice. However, the user must first be added as a requester in Freshservice.
For both existing and new requesters, the Project Management option must be enabled in the Edit Requester page of the requester's profile to add them to a project.
Note: A project license is required for requesters who need access to project management.
The following are the permissions that a project member can have:
Add more members
Delete their own tasks
Add watchers to tasks
Add dependency to all tasks
Comment on all tasks
Add subtasks to all tasks
Below are the notifications sent out:
Project Member Added
Project Member Removed
New Comment Added to Task
Task Dependency Added
Task Dependency Removed
All predecessor tasks are complete
Project Task Rescheduled
Project Task Reminder
Mentioned in a Task Comment
Added as Watcher to Task
To be able to remove a member from a project, please navigate to the project settings, and under members click on the particular member and you will have an option to remove that member.
Yes. As you work on a project, you may need to reorganize subtasks under different parent tasks. In Freshservice, you can easily move subtasks from one parent task to another. Here's how,
The date of creation of the tasks influences whether it precedes or succeeds that task. Overlapping of the dates could be a reason for the same.