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    Solution home User Guide - Agent

    Knowledge Base

    Working with Knowledge Base
    A knowledge base is exactly what it sounds like: a shared collection of tried and tested solutions that have been documented for future reference. The prima...
    Thu, 16 Jun, 2022 at 3:33 PM
    Creating Solution Articles
    Freshservice Knowledge Base solutions are grouped under a three tier hierarchy : Categories - Folders - Solutions. Here’s how you create new solution ar...
    Thu, 16 Jun, 2022 at 3:44 PM
    Tagging
    In order to make it easier to locate and search for individual solutions, you can add tags when you create new solution articles. You can also keep adding n...
    Thu, 16 Jun, 2022 at 3:55 PM
    Organizing Articles
    You can reorganize your articles, folders and categories at anytime. Once you have grouped individual articles under a particular folder, you can always...
    Thu, 16 Jun, 2022 at 4:30 PM
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