Note: This article is on the new Sandbox 2.0 which is currently in Private Beta. For Freshservice's legacy Sandbox click here.

Sandbox is exclusive to Enterprise plan customers in Freshservice. 

Only admins with “Play God with Super Admin” permissions can create a Sandbox.

Creating Sandbox

To create a Sandbox:

  1. Navigate to Admin > Sandbox.

  2. In the ‘Sandbox’ tab, click ‘Create Sandbox’.

  3. Enter a name and description and click ‘Create’.

Sandbox creation might take some time depending on the volume of data in the Production instance. Once a copy is created, the user who initiated sandbox creation receives a confirmation email.


If Sandbox creation fails, the same is notified to the user via email.

Important Note: On creation of Sandbox, all the workspaces inside Production will be copied to the Sandbox.

Naming convention in Sandbox

If the account URL is, the Sandbox (named ‘Dev’) will have the URL

Editing and Deleting a Sandbox

Editing a sandbox entails modifying the name and description of a Sandbox.

To edit a Sandbox:

  1. Click 'Expand' on the right side of the Sandbox you wish to modify.

  2. Choose 'Edit'.

  3. Make changes to the name and description of the Sandbox and click ‘Save’.

To delete a Sandbox: 

  1. Click 'Expand' on the right side of the Sandbox you wish to delete. 

  2. Select 'Delete'.

  3. A dialog box appears to get confirmation as this action cannot be undone. Click ‘Yes, delete’ to confirm.