TABLE OF CONTENTS
- Summary
- Process
- Step 1: Set up Roles & Permissions
- Step 2: Create a Maintenance Window
- Step 3: Fill in the details
- Step 4 (Optional): Set up a repeatable Maintenance Window
- Step 5: Associate a Change with the Maintenance Window
- Step 6 (Optional): Associate ad-hoc Changes with the Maintenance Window
- Step 7: Finalize the Maintenance Window
- Step 8: Publish the Maintenance Window
- Step 9: View the Maintenance Window
Summary
Proactively communicate scheduled downtime or service unavailability to your end-users using the Status Page.
Process
Step 1: Set up Roles & Permissions
Eligibility: Status Page Maintenance Window can be created only by agents with Admin privileges.
Navigate to: Admin >> User Management >> Roles
The Workspace Admin has permission to Manage Change lifecycle & calendar windows by default.
You can also create a new Admin level role, such as a Maintenance Manager, and ensure that Manage Change lifecycle & calendar windows is selected.
Step 2: Create a Maintenance Window
Navigate to: My Work >> Work Calendar >> Changes (in dropdown list) >> +Schedule
Step 3: Fill in the details
Fill in an appropriate name, description, and schedule for the maintenance window.
Step 4 (Optional): Set up a repeatable Maintenance Window
If you need to set up a maintenance window regularly, select the Repeat every option to reveal options for:
- Interval duration
- Day to execute the Maintenance Window
- Frequency of execution
- End date
Step 5: Associate a Change with the Maintenance Window
You can associate a Maintenance Window with Changes to provide a 360 degree view to your team about the status of I&O.
Select Changes based on their properties to associate with a Maintenance Window. In this example, we specify that all Changes associated with the Incident Team, and whose Status is Pending Release, are to be associated with the Maintenance Window.
Step 6 (Optional): Associate ad-hoc Changes with the Maintenance Window
Associate ad-hoc changes with the Maintenance Window by tapping on Associate ad-hoc changes, selecting the time period for historical search, and then searching for the Change using keywords.
Step 7: Finalize the Maintenance Window
Once you are satisfied, remember to click on Create to save the Maintenance Window.
Step 8: Publish the Maintenance Window
Next, describe the Maintenance Window in a way that you would want to communicate to your end-users/ subscribers. Save to publish the Maintenance Window on your Status Page.
Note: As soon as the maintenance window is published, the subscribers would receive an email. This can be modified under Admin >> Email Notifications >> Status Page
Step 9: View the Maintenance Window
To view the Maintenance Window, click on the link to see the details in the slider. Select View on Status Page to see what the announcement looks like on the Status Page.
To view all the Maintenance Windows, navigate to the Status Page, scroll down to see Incident History. Next, select the second tab i.e. Upcoming Maintenance.