Keep your end-users informed of scheduled downtime or service unavailability by proactively communicating updates on your Status Page.


TABLE OF CONTENTS


Here’s how you can schedule a maintenance window on the status page:

  1. Go to My Work > Work Calendar. Select Changes from the drop-down, click, and select Maintenance window.
  2. Fill in details about the maintenance schedule. Provide a name, description, and assign a schedule. Select the workspace for which the maintenance Window applies.
    Use "Repeat every" for recurring windows, configuring interval, day, frequency, and end date.
  3. Associate relevant changes and impacted services with the Maintenance Window.
    Associate ad-hoc changes with the Maintenance Window.
  4. Click Create to save the Maintenance Window.

  5. Click . This opens the publish maintenance window slider.
  6. Select the template for your maintenance window message. If there are no templates available, create one using the Create Template button.

    Provide relevant details about the maintenance window to end-users. Use canned responses to add personalized maintenance window messages to address relevant stakeholders.

  7. The maintenance window ends by default on the scheduled date and time. If you wish to end the maintenance window manually, turn off the toggle. This keeps the maintenance window on until the agent ends it manually.

  8. Assign reminders to notify teams about the maintenance window before start and end of the activity.

  9. Click Save to publish the maintenance window on the Status Page.

This ensures the maintenance window goes live at the scheduled date and time. Once live, you can opt to send updates to the end users during the course of the maintenance window. If the maintenance has concluded ahead of the end of window, use the End Maintenance button to resolve the status page incident and end the window manually.


View the Maintenance Window

To view the Maintenance Window, click on the link to see the details in the slider. Select View on Status Page to see what the announcement looks like on the Status Page.



To view all the Maintenance Windows, navigate to the Status Page, scroll down to see Incident History. Next, select the second tab i.e. Upcoming Maintenance.




Required Roles & Permissions

  • Workspace Admin: Has "Manage Change lifecycle & calendar windows" permission by default.
  • New Admin-Level Role: Create a role with "Manage Change lifecycle & calendar windows" (e.g., Maintenance Manager).
  • Delegate to Agent: Allow agents to post updates by selecting "Create and Manage Maintenances in Status Page" under the Agent Role. 


Note: 

  • By default, all subscribers to the status page have their timezone set as UTC. However, emails reflect the subscriber's configured timezone in the status page. Subscribers can update their timezone by logging into the status page and managing their subscription settings. Here's how you can update your time zone:
    1. Log into the Status Page
    2. Navigate to 'Manage Subscription'
    3. Select 'Timezone'
    4. Update to the Preferred Timezone 
  • As soon as the maintenance window is published, the subscribers would receive an email. This can be modified under Admin >> Email Notifications >> Status Page