When an incident is incorrectly promoted to a Major Incident, the action can be reverted and the major incident can be demoted to a regular incident.
To demote a major incident, simply click on the demote button.
A pop-up will ask you to confirm the action. Proceed to demote.
The major incident is now demoted to a regular incident.
- MI gets converted to INC. In the above example, #MI-1061 is converted to #INC-1061
- Associated Post Incident Report & email communication will be deleted
- Remove all major incident fields from ticket details
- Halt all workflows based on major incident ticket type