Service desk agents are swamped with rote, repetitive admin tasks as a part of their day-to-day work. To help them focus on critical, high-priority tasks, they need tools to reduce their daily tactical overhead.
With Freddy-AI, agents can now do everyday tasks in a simple, conversational way. Agents can save time and focus on work that matters, while the mundane work is handled by Freddy as instructed by them.
Create an agent group
Create a requester group
Add a new requester
Deactivate a requester
Deactivate an agent
Add agent to a group
Remove an agent from a group
Where can you find them?
Navigate to Admin > Freddy AI > Freddy.
Enable the toggle for Freddy Insights
You can now perform quick user management actions from the Freddy interface.