Service desk agents are swamped with rote, repetitive admin tasks as a part of their day-to-day work. To help them focus on critical, high-priority tasks, they need tools to reduce their daily tactical overhead.

With Freddy-AI, agents can now do everyday tasks in a simple, conversational way. Agents can save time and focus on work that matters, while the mundane work is handled by Freddy as instructed by them.

Commands supported

  • Create an agent group

  • Create a requester group

  • Add a new requester

  • Deactivate a requester

  • Deactivate an agent

  • Add agent to a group

  • Remove an agent from a group

Where can you find them?

  1. Navigate to Admin > Freddy AI > Freddy.

  2. Enable the toggle for Freddy Insights 

  • You can now perform quick user management actions from the Freddy interface.