All the departments using Freshservice can deliver employee services via a single support portal.

  • Service Catalog, Solution Articles, and Announcements: All the service items published across workspaces will be available in the support portal for employees to request services from. The same applies to solution articles/announcements. Requesters will not be able to identify which workspace a solution article or service item belongs to. 

  • Reporting Issues: Admins can choose to expose the workspace field in the “Report an Issue” form from Global Settings>Field Manager to forward employee issues directly to the respective workspaces. The field's label will be renamed to "Issue related to" on the requester portal instead of 'Workspace'. If the ‘Workspace’ field is hidden, the issues will be forwarded to the primary workspace from where they can be moved to the destination workspaces manually or via global workflows.