Freshservice supports SMS and Phone call for the following regions

SMS support list:

  1. Australia
  2. Germany
  3. India
  4. Netherlands
  5. United Kingdom
  6. United States/Canada
  7. Austria*
  8. Belgium*
  9. Brazil*
  10. France*
  11. Italy*
  12. Mexico*
  13. Norway*
  14. South Africa*
  15. Spain*
  16. Sweden*
  17. Switzerland*
  18. United Arab Emirates*

Phone call support list:

  1. Andorra
  2. United Arab Emirates
  3. Antigua and Barbuda
  4. Anguilla
  5. Albania
  6. Armenia
  7. Netherlands Antilles
  8. Angola
  9. Argentina
  10. American Samoa
  11. Australia/Cocos/Christmas Island
  12. Aruba
  13. Azerbaijan
  14. Bosnia and Herzegovina
  15. Barbados
  16. Bangladesh
  17. Belgium
  18. Burkina Faso
  19. Bulgaria
  20. Bahrain
  21. Burundi
  22. Benin
  23. Bermuda
  24. Brunei
  25. Bolivia
  26. Brazil
  27. Bahamas
  28. Bhutan
  29. Botswana
  30. Belize
  31. Congo, Dem Rep
  32. Central Africa
  33. Congo
  34. Ivory Coast
  35. Cook Islands
  36. Chile
  37. Cameroon
  38. Colombia
  39. Costa Rica
  40. Cape Verde
  41. Cyprus
  42. Czech Republic
  43. Germany
  44. Djibouti
  45. Denmark
  46. Dominica
  47. Dominican Republic
  48. Algeria
  49. Ecuador
  50. Estonia
  51. Egypt
  52. Eritrea
  53. Spain
  54. Ethiopia
  55. Finland/Aland Islands
  56. Fiji
  57. Falkland Islands
  58. Micronesia
  59. Faroe Islands
  60. France
  61. Gabon
  62. United Kingdom
  63. Grenada
  64. Georgia
  65. French Guiana
  66. Ghana
  67. Gibraltar
  68. Greenland
  69. Gambia
  70. Guinea
  71. Guadeloupe
  72. Equatorial Guinea
  73. Greece
  74. Guatemala
  75. Guam
  76. Guinea-Bissau
  77. Guyana
  78. Hong Kong
  79. Honduras
  80. Croatia
  81. Haiti
  82. Hungary
  83. Ireland
  84. Israel
  85. India
  86. British Indian Ocean Territory
  87. Iraq
  88. Iceland
  89. Italy
  90. Jamaica
  91. Jordan
  92. Japan
  93. Kenya
  94. Kyrgyzstan
  95. Cambodia
  96. Kiribati
  97. Comoros
  98. St Kitts and Nevis
  99. Kuwait
  100. Cayman Islands
  101. Laos PDR
  102. Lebanon
  103. St Lucia
  104. Liechtenstein
  105. Sri Lanka
  106. Liberia
  107. Lesotho
  108. Lithuania
  109. Luxembourg
  110. Latvia
  111. Libya
  112. Morocco/Western Sahara
  113. Monaco
  114. Moldova
  115. Montenegro
  116. Madagascar
  117. Marshall Islands
  118. Macedonia
  119. Mali
  120. Mongolia
  121. Macau
  122. Northern Mariana Islands
  123. Martinique
  124. Mauritania
  125. Montserrat
  126. Malta
  127. Mauritius
  128. Maldives
  129. Malawi
  130. Mexico
  131. Malaysia
  132. Mozambique
  133. Namibia
  134. New Caledonia
  135. Niger
  136. Australian External Territories
  137. Nigeria
  138. Nicaragua
  139. Netherlands
  140. Norway
  141. Nepal
  142. New Zealand
  143. Oman
  144. Panama
  145. Peru
  146. French Polynesia
  147. Papua New Guinea
  148. Philippines
  149. Pakistan
  150. Poland
  151. St Pierre and Miquelon
  152. Puerto Rico
  153. Palestinian Territory
  154. Portugal
  155. Palau
  156. Paraguay
  157. Qatar
  158. Turkish Republic of Northern Cyprus
  159. Reunion/Mayotte
  160. Romania
  161. Serbia
  162. Rwanda
  163. Saudi Arabia
  164. Solomon Islands
  165. Seychelles
  166. Sudan
  167. Sweden
  168. Singapore
  169. Slovenia
  170. Slovakia
  171. Sierra Leone
  172. San Marino
  173. Senegal
  174. Somalia
  175. Suriname
  176. South Sudan
  177. El Salvador
  178. Swaziland
  179. Turks and Caicos Islands
  180. Chad
  181. Togo
  182. Thailand
  183. Tajikistan
  184. East Timor
  185. Turkmenistan
  186. Tunisia
  187. Tonga
  188. Turkey
  189. Trinidad and Tobago
  190. Taiwan
  191. Tanzania
  192. Uganda
  193. United States/Canada
  194. Uruguay
  195. Uzbekistan
  196. Vatican City
  197. St Vincent Grenadines
  198. Virgin Islands, British
  199. Virgin Islands, U.S.
  200. Vietnam
  201. Vanuatu
  202. Samoa
  203. Kosovo
  204. Yemen
  205. Zambia
  206. Zimbabwe


Phone calls and SMS are supported only to individuals (number series allocated to individual users). 

Phone calls and SMS can still fail if numbers have been identified as "high risk" by our service provider or the individual's carrier network is filtering them out as SPAM

In order to raise a request for support for a country not in the list, please raise a support ticket


* Supported from end on July 2026


Next:

  • Download VCF files to identify on-call notifications from Freshservice
  • Respond to critical incidents using WhatsApp 
  • Respond to critical incidents using the Freshservice mobile app
  • Folder: All solution articles for On-Call Management