A bird’s eye view of your software and SaaS usage is critical for your enterprises to establish governance. With software reports in Freshservice analytics, stay on top of your software and SaaS usage metrics like:


  • Software overview:  Track software used based on varied criteria like status, users, source of creation, publisher, and more. 

  • Software Insights: Track software trends observed across your organization like most used software, , top software with potential savings, and monthly software trends. 

  • Software Users and Installs: Track installs and users for every software. 

  • Software contracts: Track software with and without software.


Where do I find this?

  • Navigate to the analytics module from the sidebar, to find the curated report “Software trends”.



Filter widgets


Use these to apply filters on all the widgets. You can find these filters on every report


  • SaaS: Toggle this on when you want to see the report for only SaaS applications

  • Desktop: Toggle this on when you want to see the report for only On-premise Software


Note: Use the status drop-down in every widget to filter software or SaaS apps by specific statuses.



Software overview Report




Report widgets


Total software grouped by


Category

Publisher

Status

Created source

Managed Users





Software Insights Reports


Report widgets


Most Used Software*

Top software with potential savings*

Monthly software trend


*You can further define a rank order for these widgets as needed


Users and Installs Reports


Report widgets


Installations for each software

Users for each software


You can further define a rank order for these widgets as needed. If you have a specific software / SaaS application you're looking to view, use the Name dropdown to filter them out.



Users and Installs Reports


Report widgets



Software without contracts



List of Software without contracts



Software with contracts



List of Software with contracts