TABLE OF CONTENTS
- Slack integration capabilities available on different Freshservice plans
- Available on all plans
- Available on Pro and Enterprise plan
- Available on the only Enterprise plan
Collaboration apps foster a streamlined platform for teams to work together. Slack enables teams to collaborate and work closely with each other to get work done. The Servicebot plugs real-time ticket updates right into Slack and allows agents to seamlessly collaborate with their teammates to get work done faster. Using the Servicebot for Slack you can enable your agents to,
Invite team members to collaborate on a ticket right within the Slack channels. The conversations are added to the Freshservice ticket threads for future reference.
Collaborate and stay on top of their ticket updates with tickets automatically posted to relevant channels.
Create and update tickets right from Slack. They can add notes and reply to customers without switching to Freshservice.
View their most recent open and pending tickets assigned to them right within Slack.
Looking to integrate your Freshservice and Slack to raise support tickets and get notified about your tickets? You can do much more by using our Servicebot for Slack.
Virtual agent feature on Servicebot
Slack integration capabilities available on different Freshservice plans
With Servicebot for Slack, your internal support team can act fast, get streamlined, and offer a best-in-class unified experience to your employees. Please look into the below table understand more about the holistic integration capabilities and plan availability:
Available on all plans
Available on Pro and
Available on only
|Setting up Servicebot for slack||Getting started with Contextual Collaboration in Projects via Slack||Virtual agent for Slack|
|Renaming Servicebot in Slack||Setting up virtual agent for Slack|
|Virtual agent for MSP mode for Slack|
|Tag and keyword support for solution articles|
For any queries related to the configuration or more, you can also check Freshservice-slack integration FAQ's
If you are still using the Slack (legacy) or Servicebot (legacy) apps, we highly recommend you migrate to the new and updated slack integration for Freshservice. The legacy apps are not being maintained now and any bugs (including critical issues) reported after 31st December 2021 will not be supported or fixed. Here is the migration guideline for your reference.