When adding your business hours, you can define the Yearly Holiday List either manually or by importing a country's holiday list by specifying the region. The holidays will be ignored when calculating SLAs for a ticket as they are treated as non-working days. Removing an existing holiday from the list would make Freshservice treat it as a working day.
How to set holidays and change calendar holidays to working day?
Modified on: Sun, 22 Sep, 2019 at 4:31 PM
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