Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.
As an Administrator for Freshservice, you can configure Business hours by navigating to Admin-->General Settings-->Business Hours. You can choose to edit the Default Business hour or also create multiple business hours for different teams across regions. For more information on this refer to the article here.
