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Freshservice for MSP Yes, We can convert an Incident into a Service Request
We can change the type by selecting “Service Request” from the “Type” field available under Ticket “Properties” tab against the corresponding ticket.
Can I convert an Incident to a Service Request?
Yes, We can convert an Incident into a Service Request
We can change the type by selecting “Service Request” from the “Type” field available under Ticket “Properties” tab against the corresponding ticket.