Using our feature Email commands, we can set the properties of a ticket b replying from the mailbox. For more information around Email Commands please click on the below link https://support.freshservice.com/support/solutions/articles/157152-performing-actions-on-tickets-using-email-commands
Can I change the properties of a ticket while replying as an agent from my mailbox?
Modified on: Wed, 18 Sep, 2019 at 6:00 AM
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