There is a default system rule available which would assign the tickets to the first agent who responds to the ticket. You can find the automator under Admin-->Workflow Automator under the name “Assign Ticket to the First Responder”, please enable the automator for the tickets to be assigned to the first agent who responds to the ticket.
How to assign a ticket to an agent who responds to the ticket?
Modified on: Thu, 7 May, 2020 at 4:23 PM
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