How can I automatically move emails from a specific sender with specific subject or body to the spam folder?
Modified on: Mon, 10 Apr, 2023 at 10:29 AM
To make sure that emails end up in the Spam folder, you can create a workflow Automator by navigating to Admin > Automation & Productivity > Automation > Workflow Automator. Here are the steps to follow:
- Set the event to Ticket is Raised.
- In the conditions section, set the Subject or Description, contains (or Has any of these words) and provide the respective keywords you want to check for.
- If you wish to filter by a specific email address, ddd another condition as Requester fields.Requester email, is - provide the specific email address.
- In the actions section, select Mark ticket as Spam.
By following the above rule, emails containing the specified keywords will be marked as Spam.
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