We have two notifications available under Email notifications in Admin and you can enable them as per your requirement.
For ticket Resolution - ‘Agent Solves the ticket’
For ticket Closure - ‘Agent Closes the ticket’
We have two notifications available under Email notifications in Admin and you can enable them as per your requirement.
For ticket Resolution - ‘Agent Solves the ticket’
For ticket Closure - ‘Agent Closes the ticket’
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