Freshservice has agent email notifications that can be used to notify the agent. To notify the agent regarding new ticket assignments and ticket updates, you can enable the ‘Ticket assigned to agent’ and ‘Requester replies to ticket’ notification which can be found under Admin-->Email Notifications
How can occasional agents get notifications for tickets assigned to them without signing into Freshservice and send replies to Requesters directly through email?
Modified on: Wed, 18 Sep, 2019 at 1:40 AM
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