The service desk admins and agents in your organisation want you to resolve some issues on your own. To help you with this, they provide solution articles in Freshservice’s knowledge base. You can access these articles right from the self-service portal, without the need to log in.

The knowledge base is provided right on the home page, but you can use the search field to find
solutions for specific issues.

Suggested solutions

Freshservice also suggests solutions in case the issue you’re reporting happens to have a relevant solution in the knowledge base- even before you submit the ticket.