If you have tasks assigned to you, filter those tasks by adding the filter Agent - Me. 

You can also click on My Open and Pending Tickets or My Unresolved Tickets from the list of options available in the My Views section on the right pane.



You can view tasks based on the following status: Due Today, Overdue, Upcoming, and Completed


You can click on a task to change its status or assign the task to a different person. 


 


Note: You can also create tasks within tickets and assign them to your fellow agents