The Assets module shows all the assets in your helpdesk as a list. By default, the All Assets view is selected and lists all the assets in the helpdesk with the most recently created assets on top, irrespective of the asset type. 


This solution covers the following topics:


Filtering Assets

You can filter down this list on the basis of various asset properties. Here's how:


  1. Click on the Filter button on the Assets page.

  2. The Asset Type filter is the default filter. To add more conditions to the filter, click More.

  3. You can also select the Choose from Hierarchy view to filter the assets by the type hierarchy.

  4. In the dropdown, select the condition based on which you would like to filter the asset list. If the Asset type selected is "All Assets," then only the fields common to all the asset types are displayed in the list. Changing the asset type will display fields that are relevant to each asset type in this dropdown.

  5. Once the condition is selected, you can enter/choose the value for your filter criteria, and the asset list will refresh with the filtered results.

  6. Additional filter conditions can be added by clicking on more and selecting the required condition and values.

  7. Click on the Discard changes option near the view name to go back to the reset filters.
    Filtering assets in Freshservice


Views

Filters are a great way to quickly look for a particular subset of assets. But, if some filter conditions are repeatedly used in day-to-day operations, Views can be created to access these filter conditions quickly. Freshservice provides a list of default views that will filter the results based on the most frequently used filter criteria. For more advanced operations on the assets list, Freshservice allows users to build custom filters and save these as views. 


Default Views

Four default views are available in the Assets module, which, when selected, will display a filtered result of assets. The default views available are:

  • All Assets
  • Assets Added in the Last 30 Days
  • Asset with Warranty Expiring in next 30 Days
  • All Hardware Assets in Use
  • Trash


Creating Views

To create views with your own filter conditions, 

  1. Go to the Filter section.
  2. Build the filter conditions as required.
  3. Click Save As.
  4. Enter the name of the View and click Save.
    Creating asset views in Freshservice

Editing existing views

To edit an existing view, 

  1. Select the view and go to the Filter section. The saved filter conditions for the view are displayed.
  2. Modify the filter conditions.
  3. Save the view to overwrite the existing view or Save As to create a new view.



Sharing Views with all Agents

Admins and Configuration Managers can create Views and share them with all agents in their helpdesk. To make a View available to all agents, select All Agents in the pop-up before saving the View.


Sharing a custom asset view with other agents


Deleting Custom Views

The option to delete a custom view can be found when you hover over the view name, as shown below. Only agents who created a view can delete the view. Default views cannot be deleted.


Deleting a custom asset view in Freshservice


Note:

- Search is available only in the All Assets view and Asset Hierarchy. 

- Text and checkbox fields will not be available in the filter conditions.

- Only dropdown, nested and date custom fields will be available in the filter conditions.