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    Solution home Support Guide: IT Service Management

    How to use guides (Slack)

    How to guides for agents and employees can use the Servicebot on Slack

    Resolve issues and fulfil requests on Slack
    Getting started with Virtual Agent For you to use Virtual Agent, your admin should install the bot as part of your organization’s Slack account. Once th...
    Tue, 27 Dec, 2022 at 10:13 PM
    Enable agents to resolve tickets faster on Slack
    With Servicebot enabled on Slack, enable your agents to resolve tickets where work happens. Here's what your agents can do on Slack using Servicebot: ...
    Tue, 27 Dec, 2022 at 10:17 PM
    Using the Freddy AI Agent for Slack
    Freshservice's Freddy AI Agent empowers enterprises to provide the best-in-class digital experience to their employees with an intelligent and predic...
    Wed, 23 Oct, 2024 at 2:22 PM
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