Observe

Measure and observe Virtual agent KPIs to improve accuracy, content quality and deflection

Analysing Freddy AI Agent’s performance using Analytics

Note: This analytics report will be discontinued after Jan 2025. A new report will be made available for tracking Freddy AI Agent performance. Freshserv...

Wed, 23 Oct, 2024 at 2:22 PM

Knowledge Insights

Note: This is currently available only for customers who have signed up for a closed beta. Freshservice’s Knowledge Insights feature allows you to find que...

Tue, 13 Aug, 2024 at 5:12 PM