Note: If you have checked 'Enable email approvals' prior to September 15, 2023, refer to this article to know how to transition to the new experienc...
Mon, 16 Oct, 2023 at 10:10 AM
This enhancement allows the requesters to edit a request they raise post-rejection. Additionally, we have upgraded the service request approval process...
Wed, 3 Apr, 2024 at 3:06 PM
Important Note: If you haven't enabled email approvals yet, refer to this article to enable approvals. If you signed up after September 15, 2023...
Fri, 29 Sep, 2023 at 8:37 PM
Approvals in Freshservice now follow a new process with the introduction of groups and chains. Read this article to understand the impacts on approval flows...
Mon, 24 Nov, 2025 at 6:57 PM
Parallel Approvals is a feature introduced to enhance the approval process by sending approval requests concurrently to multiple groups. Each group operates...
Mon, 24 Nov, 2025 at 7:28 PM
