Integrate Automox with Freshservice workflow automation to manage devices, policies, and device groups seamlessly. This integration helps automate routine device management and policy actions directly from Freshservice.
TABLE OF CONTENTS
- Prerequisites
- Orchestration Capabilities
- Steps to Generate an API Key in Automox
- Configure Automox in Freshservice
Prerequisites
Before configuring the Automox Orchestration App, you need to generate an API key in Automox. This key serves as the credential for connecting Freshservice to Automox.
Orchestration Capabilities
Orchestration apps helps to automate complex tasks across connected systems.
With the Automox Orchestration App, you can perform the following operations through workflow actions:
Device Operations
- Manage device commands and queues
- Issue a command to a device
- Retrieve a specific device
- Update a device (server object)
- Delete a device from the organization
- Update multiple devices in bulk
Policy Management
- Retrieve a specific policy
- Create a new policy
- Update an existing policy object
- Delete a policy
Device Group Management
- Retrieve a specific group object
- Create a new server group
- Update a server group
- Delete a server group
Vulnerability Sync
- Retrieve a list of acceptable CSV formats for uploading remediations
Steps to Generate an API Key in Automox
Step 1: Log in to Automox
Sign in with your admin credentials
Step 2: Open account menu
Click your profile icon (top-right corner).
Select User Settings > Secrets & Keys.
Step 3: Create an API key
Click Add.
Enter a name for the API Key (e.g., FS Automox Orchestration).
Click Create.
Step 4: Copy and store the key
View and copy the generated key.
Store it securely for later use.
Configure Automox in Freshservice
Go to Orchestration Center > Automox > App Configuration
Paste the API key you created in Automox.
Save the configuration.
Once configured, the Automox app can be used in Workflows > App Actions > Automox - Orch to automate device and policy management activities.
