How to change the order in which workspaces are listed on the ticket form?

This capability will be introduced by the end of August, 2024. 

Admins can easily change the order in which workspaces are listed in the workspaces drop-down menu in the ticket form. 

This can be done through Global Settings > Field Manager > Ticket > Workspace option. All published and draft workspaces will be visible for reordering. Until the order is changed, the workspace options will appear by default in the order in which the workspaces were created in the account. 

NOTE: Once the order is changed in ticket field settings, the same order will be reflected in the:
- New ticket form (to both agents and requesters)
- Move ticket form
- Filters
- All the forms that contain the workspace field and that the agents can access via the '+' icon on the top-right navigation bar (Incident, Problems, Changes, Releases, Assets, Contracts and PO). Except incidents, all the other forms show only those workspaces where agents have been given the "Create" permission. The order in which those workspaces will appear will be determined by the order set in the ticket field settings.
- Task forms

The order in which workspaces appear in the workspace switcher/navigator that admins use to switch between settings of different workspaces will not be impacted by this change.