Microsoft has announced the deprecation of MS Teams connectors with the following timelines:


August 15th: New connector configurations will no longer be supported.

October 1st: All existing connectors will be deprecated.


To address this change, we are releasing a new version of the MS Teams Orchestration app. This updated app will maintain all current functionalities and incorporate the changes required to support the "Post Message" action, which will be affected by the deprecation.

IMPORTANT NOTE: All customers must migrate to the new action before October 1. After this date, the old "Post Message" action will be deprecated.


For customers utilizing the MS Teams Orchestration app, it is imperative to configure the new "Post Message via Power Automate" action as outlined in this solution article. 

Steps to Configuring the "Post Message via Power Automate" Action in Freshservice.


Step 1: Log in to MS Teams

  1. Log in to your MS Teams account.

  2. Create a new Team and add the required members.

  3. By default, a "General" channel is created. You may also create additional channels as needed.









Step 2: Set Up the Workflow in MS Teams

  1. Navigate to the “Workflows” section within MS Teams.

  1. Select the option “Post to a channel when a webhook request is received.”

  2. Follow the prompts to create the workflow, using the same credentials as your current MS Teams app.

  1. After successful workflow creation, a URL will be generated. Copy this URL for use in Freshservice.

Step 3: Configure Freshservice

  1. Log in to your Freshservice account.

  2. Navigate to “Workflow Automator.”

  3. Locate the MS Teams Orchestration app node within your workflow.

  1. Select the action “Post Message via Power Automate.”

  2. In the "Payload" section, paste the copied Channel URL.

Note: This is the new action that is introduced to support the updated flow from Microsoft

6. After adding the Channel URL, enter the message to be posted to the Teams Channel and test the App action.

7. Kindly navigate to the MS Teams application, and you will notice that the message has been posted via Orchestration.