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Freshservice for MSP No, requesters would not be able to see any conversation that has been forwarded to a third party. The same goes for replies from the third party as these get added as private notes.
Can requesters see conversations agents have with third parties?
Can requesters see conversations agents have with third parties?
No, requesters would not be able to see any conversation that has been forwarded to a third party. The same goes for replies from the third party as these get added as private notes.