I received a conflict error when trying to sync from Sandbox account. What does it mean?

When there are modifications to values, description or properties in both your Freshservice account and your Sandbox account.

For eg: When the group name is changed from the Information Technology team to Capacity Management in your Sandbox account and the same group is changed from the Information Technology team to IT Team in your Freshservice account as well. This will lead to Conflict.

Note: Conflict errors are not applicable for Workflow Automator and Change Lifecycle.