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Freshservice for MSP You can override the system and manually set the level of the agent under Admin --> Agents --> Edit (next to the agent's name) and set the level manually.
How can I edit the level of each agent manually?
How can I edit the level of each agent manually?
You can override the system and manually set the level of the agent under Admin --> Agents --> Edit (next to the agent's name) and set the level manually.