Can I change the properties of a ticket while replying as an agent from my mailbox?

Using our feature Email commands, we can set the properties of a ticket b replying from the mailbox. The navigation path to set this up is Admin -->Automation&Productivity -->Agent Productivity -->Email commands.  For more information around Email Commands please click on the below link https://support.freshservice.com/support/solutions/articles/157152-performing-actions-on-tickets-using-email-commands